Refund Policy

At DiamondsOnly, we take great pride in the quality and craftsmanship of every piece we create. We want you to feel completely confident when purchasing your jewellery from us.

Returns & Refunds

If you are not completely satisfied with your purchase, please contact our customer service team as soon as possible after receiving your order.

To be eligible for a return, the item must be in its original, unused condition and returned with all original packaging, documentation and certificates provided with the purchase.

Items that have been worn, damaged, altered or modified after delivery may not be eligible for a refund.

Custom & Made-to-Order Jewellery

Jewellery that has been specially made, customised, engraved, personalised or modified according to your requirements may not be eligible for cancellation, return or refund once production has commenced.

Because these pieces are created specifically for you, we recommend carefully reviewing all design, sizing and personalisation details before confirming your order.

Diamond & Jewellery Returns

For eligible returns, the jewellery must be returned in its original condition. All diamonds, gemstones, certificates and accompanying documentation must be included with the returned item.

We reserve the right to inspect returned items before approving a refund.

How to Request a Return

To request a return or refund, please contact our customer service team with your order number and details of the item you wish to return.

Our team will provide you with the applicable return instructions and advise you of any requirements that apply to your order.

Return Shipping

Unless the item is faulty, damaged upon delivery, or the return is otherwise covered by our policy, return shipping costs may be the responsibility of the customer.

We strongly recommend using a secure, trackable and insured shipping service when returning valuable jewellery.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed using the original payment method. The time taken for the refund to appear in your account may vary depending on your payment provider or financial institution.

Damaged or Faulty Items

If your jewellery arrives damaged or you believe there is a manufacturing fault, please contact us as soon as possible with your order details and photographs of the issue.

We will assess the item and work with you to determine the appropriate resolution in accordance with your consumer rights and our warranty and returns policies.

Exchanges

Where applicable, exchanges may be available for eligible items. Custom-made, personalised or specially modified jewellery may not be eligible for exchange.

Please contact our team before sending an item back so we can confirm whether an exchange is available for your purchase.

Cancellation of Orders

Orders may only be cancelled before production or processing has commenced, where applicable.

Once a custom or made-to-order piece has entered production, cancellation may no longer be possible.

Important Notice

This Refund Policy does not limit or exclude any rights you may have under applicable Australian consumer law.

Our policies are intended to work alongside your rights and protections as a consumer.

Contact Us

If you have any questions about returns, refunds or cancellations, please contact our customer service team.

DiamondsOnly
Timeless Beauty. Precious Forever.